COVID-19 CANCELLATION POLICY
UPDATED: 23rd March 2020
1st August 2020 – 1st October 2020
20/21 academic year applications to StudentFM
If a student’s country or the UK impose a travel ban restricting arrival, the student must contact StudentFM or their booking agent. StudentFM will amend the contract start date to coincide with the end of the travel ban. The student will only need to pay the rent from the end of the travel ban until the end of the contract.
If a student cannot obtain a Visa, they should provide a copy of the rejection letter to StudentFM within 7 days of receiving it. The letter must include the student name and date issued. Upon receipt of the evidence, StudentFM will cancel the booking and refund any rent paid.
Delayed University Start
If the university delays the start date of September term, the student should provide evidence to StudentFM. We will delay the start of a student’s contract and only charge from their course start date until contract end date unless early arrival is required.
Early Contract Release For 19/20
A tenancy remains valid unless an agreement is reached between the Tenant(s) and Landlord or a suitable replacement is found. All rent should be paid in line with your tenancy agreement until an agreement is reached or a suitable replacement is found.