Questions on booking a room with StudentFM
How do I book a room?
Online (this is the easiest way to book); select which city you’ll be living in and your preferred accommodation site, click ‘book a room’ and you’ll be taken through to the StudentFM portal where you can register and then use it throughout your stay with us to report maintenance issues, be notified when parcels are delivered etc.
With a member of our team; if you’re already living with us or have already been to view a property then you can also book with a member of the team directly or give us a call on xxx and book with one of our advisors.
What do I need to do when booking?
You need to be ready to set up an automatic instruction for your rent – we won’t take any rent from you when you book but we will need to set up an automatic instruction, usually a Direct Debit or Continuous Card Recurring Authority (CCRA), for your future rent instalments.
If you’re using someone else’s card, they’ll need to give their permission for you to use it – make sure you ask the cardholder if you’re using their details to pay a deposit or for rent. If you’re speaking with a member of the team at StudentFM we’ll need to speak with the cardholder to check they’re happy for their card to be used.
How do I complete my booking?
Can I view your rooms?
Who can stay with StudentFM?
If I am doing an internship/placement year, am I allowed to live with StudentFM?
What happens if I change my mind after booking the room or don’t get the grades/visa for my chosen university?
What is a deposit protection scheme?
What is the utility guarantee fee?
How do I sign the contract?
What is a guarantor?
Who can be a guarantor?
My university/another organisation has agreed to be my guarantor, what do I do?
Who needs a guarantor?
I’m a mature student and paying my rent in full, do I still need a guarantor?
What is a witness?
A witness can be anyone over the age of 18. If you are booking a property in England this should not be a family member.
The witness must be a third party that is not the tenant or guarantor and should be over 18 years of age.
My booking has expired – can I rebook?
To rebook after an expiry get in touch with one of our team and we’ll be happy to help!