Introducing the StudentFM portal, a place where you can book your room, log maintenance issues or get in touch with us in an emergency.
Need something fixed?
More than just maintenance
The StudentFM portal enables you to contact any of the team morning, noon or night.Status updates
- Logged a maintenance issue? We’ll keep you up to date on when the fault will be fixed
- Receive parcel notifications. Expecting a delivery? We’ll keep you informed of when it’s been delivered and when you can come to collect it
- Get in touch in an emergency. The Portal gives you direct access to the team, incredibly handy if you get locked out or need help out of hours.
How do I log into the StudentFM portal?
If you booked your room on our website or over the phone you will have provided an email address and set up a password. Use those same credentials to login to the portal.If you booked your room through your university you will be able to set up a password within the portal by following the link called “Need a new password?”. Follow those steps to create a new password. The email address should be the one you provided at check in or the one allocated to you by your university.
If you have any problems please contact your reception or email xxx who should be able to help you with your login information.
How do I reset my password?
Will the portal work on my phone, tablet or other device?
How do I raise a maintenance request?
Once you’re logged in on the StudentFM portal click on the maintenance icon. From there you can let us know where the problem is and what has gone wrong. You can add some pictures too if that helps describe the issue. We’ll keep you updated with progress on the issue.If the StudentFM portal isn’t allowing you to submit a request and you’ve entered a location, type of problem and description please contact xxx
How do I receive notifications from the StudentFM portal?
What do you do with my data?
Any data you enter into the StudentFM portal is only used to log you in and to take care of the maintenance issues you’ve raised. The data is used within our systems but we don’t use the data you provide via the app for any other purpose.We do track usage of the app both anonymously for trends and user logins to ensure our students are getting the most out of the app and to inform future developments.