Frequently Asked Questions About Booking Terms

Booking Terms & Cancellation Policy

More than a room. Built for student life.

Signing Your Tenancy

Signing your tenancy

Both the tenant and their guarantor must complete and sign the tenancy agreement online. Two forms of ID are required from each party to confirm the booking.

Guarantors

What is a UK guarantor?

All our tenants will be required to provide a guarantor if they choose to pay in instalments rather than their full rent upfront. This is common practice for UK landlords and simply means that there is someone who agrees to pay the rent if the student is unable to do so.

What does being a guarantor mean?

A guarantor will be responsible for putting right any breaches of tenancy, including non-payment of rent if the tenant fails in their responsibilities.

Who can be a guarantor?

The guarantor should be a parent, guardian, relative or family friend of the student. The guarantor should be in full-time employment, and/or in a stable financial position to cover relevant payments as required. We will not run a credit check as part of the process of assessing guarantors.

What does a guarantor need to provide?

The guarantor will need to sign a Guarantor Agreement, which will be sent to them by email. The guarantor will need to provide two of the following documents as proof of ID*:

  • Valid passport
  • Valid driving license
  • Utility bill dated within last 3 months
What if I can't find a UK guarantor?

We work with guarantor service provider YourGuarantor. They can act as a UK Rent Guarantor for students attending UK Universities. Visit their website https://www.yourguarantor.com/ for more information.

Damages

Reporting damages

Please report any damage or maintenance issues through the StudentFM App. Tenants may be liable for repair costs where the damage is caused by misuse of the room, as set out in your tenancy agreement.

Cancellation Policy

Cooling-off period

You may cancel within 14 days of signing your contract and paying your deposit. Cancellation requests must be made in writing during this cooling-off period.

Once the tenancy has started, cancellations are not permitted unless one of the exceptions below applies.

Tenancy Takeover

If you wish to leave after the start date, you may find a replacement tenant. A £50 administration fee applies for processing the takeover. You are released from the tenancy only once the new tenant has signed and paid.

First-Year Undergraduate Exception

First-year undergraduates may cancel outside the 14-day period if they notify us within 7 days of receiving their A-Level results, where those results show they have not met the conditions of their course offer.

International Student Visa Exception

International students may cancel if their visa is rejected. Evidence of the visa rejection must be provided within 7 days.

Course Rejection Exception

Students may cancel within 7 days of receiving an official rejection from their institution.

Refunds

Approved cancellations made within the 14-day cooling-off period receive a full deposit refund, less any applicable fees. No refund is issued once the tenancy has started unless one of the exceptions above applies.

Offers & Incentives

More than a room. Built for student life.

StudentFM – RedNote Campaign

Create a post on RedNote showing off your StudentFM room!

Content & Photo Requirements
  • Photo posts preferred; video posts accepted.
  • Include 150–300 words.
  • Must naturally mention “StudentFM” + the residence name.
  • Content must be original and based on real experience.
  • Use relevant tags: StudentFM, Building name, UK, Studying in the UK, Renting accommodation in the UK.
  • Include at least 3 real photos; first image preferably a 3:4 room photo.
  • Photos must be taken by the resident; no web images.
  • Images must be clear and tidy; no sensitive or inappropriate content.
  • No identifiable private information of other residents.
Quality & Safety Rules

Posts must not include:

  • False or exaggerated claims
  • Sensitive or controversial topics
  • Obvious advertising-style words
  • Pricing and contact

StudentFM may reject posts that do not meet standards.

Rewards
  • 0–100 followers: £15
  • 100–500 followers: £20–25
  • 500+ followers: £30

Bonus

  • 50+ engagements (likes/saves): +£5
  • 100+ engagements (likes/saves): +£10

Rewards will be given as gift card vouchers for Amazon.

Eligibility
  • Must be a current resident.
  • The post must be new and fully original.
Submission Process

Provide:

  1. Post link
  2. Screenshot after publishing

Review within 3–5 working days; reward issued within 14 working days after approval.

Post Maintenance
  • Post must remain public for 12 months.
  • Cannot be deleted or set to private.
  • Notify StudentFM at bookings@studentfm.co.uk if any harmful comments appear.
Disqualification

Posts may be rejected if requirements are not met or if content harms brand image.

Sign-Up

Students can join the campaign by scanning the QR code on the poster.

The Tramshed – 2026/27 Incentives

General Conditions
  1. Incentives are open only to residents of The Tramshed who book or rebook a tenancy for the 2026/27 academic year.
  2. All residents must:
    • Have no outstanding rent arrears at the time of rebooking.
    • Sign a tenancy agreement for a minimum tenancy length of 44 weeks.
    • Book directly with StudentFM (not via an external agent).
  3. Incentives are non-transferable, non-exchangeable and have no cash alternative unless specifically advertised as cashback.
  4. Incentives are issued on contract start date.
  5. StudentFM reserves the right to:
    • Substitute incentives with items of equal or greater value.
    • Withdraw or amend this promotion at any time.
  6. Participation constitutes acceptance of these Terms & Conditions.
Rebooker Incentives – Cashback Offer
  1. Cashback applies to the first 100 rebookers only.
    • First 25 rebookers: £200 each.
    • Next 25 rebookers: £150 each.
    • Next 25 rebookers: £100 each.
    • Final 25 rebookers: £50 each.
  2. Maximum cashback cost exposure: £12,500.
  3. Cashback will be paid via the method agreed with StudentFM on contract start date.
  4. Incentive ends 31st October 2025.
Refer-a-Friend Bonus
  1. Both the referrer and the new resident will receive a £50 cashback once the new booking is confirmed and tenancy agreement signed and student has moved in.
  2. There is no cap on the number of referrals.
  3. Referral must be declared at the time of booking.
Prize Draw
  1. All rebookers are entered into a draw for a £1,000 Tech Bundle.
  2. Suggested bundle (value ~£1,000):
    • iPad (10th Gen) ~£500
    • AirPods Pro ~£250
    • Samsung 34” UltraWide Monitor ~£200–250
    • Amazon Echo or Smart Speaker ~£50
  3. The draw will take place on 1st December 2026.
  4. The winner will be selected at random and notified by email.
New Tenants – Fill Your Fridge
  1. Available to 4- and 5-bed cluster bookings only.
  2. StudentFM will contribute £20 per bed towards grocery supplies.
  3. Allocation is unlimited; however, StudentFM may review budget if demand is exceptionally high.
  4. Budgeted example: £500 allocation = 25 beds (~5 clusters).
New Tenants – Prize Draw
  1. All new lets will also be entered into the £1,000 Tech Bundle Draw (shared with rebookers).
  2. Same conditions as listed above under “Rebooker Prize Draw”.

StudentFM Incentives 2026/27

General Conditions
  1. Incentives are open only to residents who book or rebook a tenancy for the 2026/27 academic year.
  2. All residents must:
    • Have no outstanding rent arrears.
    • Sign a tenancy agreement for a minimum tenancy length of 45 weeks.
    • Book directly with StudentFM (not via an external agent).
  3. Incentives are non-transferable, non-exchangeable, and have no cash alternative unless specifically advertised as cashback.
  4. Incentives are issued on the contract start date.
  5. StudentFM reserves the right to:
    • Substitute incentives with items of equal or greater value.
    • Withdraw or amend this promotion at any time.
  6. Participation constitutes acceptance of these Terms & Conditions.
Refer-a-Friend Cashback
  1. Both the referrer and the new resident will receive £50 cashback once the new booking is confirmed, the tenancy agreement signed, and the tenancy has started.
  2. There is no cap on the number of referrals a resident may make.
  3. The referral must be declared at the time of booking.
Tech Bundle Prize Draw
  1. All rebookers and new lets will be entered into a draw for a £1,000 Tech Bundle.
  2. There is one prize only across all StudentFM schemes (i.e., not one per building).
  3. Suggested bundle (approx. value £1,000):
    • iPad (10th Gen) – ~£500
    • AirPods Pro – ~£250
    • Samsung 34” UltraWide Monitor – ~£200–£250
    • Amazon Echo or Smart Speaker – ~£50
  4. The draw will take place on 1st December 2026.
  5. The winner will be selected at random and notified by email.

Minerva House – Rent-Free Incentive

Rent-Free Incentive – Full Terms
  1. StudentFM is offering a rent-free incentive to new tenants at Minerva House. Eligible applicants may receive:
    • 2 weeks’ rent free on a 6-month tenancy, or
    • 4 weeks’ rent free on a 51-week tenancy or longer.
  2. To qualify for the rent-free period, applicants must:
    • Sign a new Assured Shorthold Tenancy (AST) agreement with StudentFM for Minerva.
    • Commit to the full term of the tenancy they select (6 months or 51+ weeks).
    • Meet all standard referencing, affordability, and compliance requirements.
    • Not have held or currently hold an active tenancy in Minerva for the same period (new tenants only).
  3. Application of Rent-Free Period:
    • The rent-free period will be applied at the end of the tenancy term.
    • The final 2 or 4 weeks of the tenancy will be charged at £0.00 rent.
    • Rent must be paid in full and on time up until the rent-free weeks.
    • If a tenant chooses to vacate early or ends the tenancy before the full term, the rent-free incentive is void and no discount will be applied.
  4. Tenancy Agreement:
    • The incentive will be confirmed in writing and issued as an addendum to the tenant’s AST.
    • All other terms of the tenancy agreement remain unchanged.
  5. Offer Period:
    • This incentive is valid for all new tenancies signed on or before 31st December 2025.
    • Move-in date must occur within the standard timeframe agreed with StudentFM.
  6. Non-Transferable:
    • The incentive cannot be exchanged for cash or applied to other buildings.
    • It is non-transferable between tenants.
  7. Cancellation or Amendment:
    • StudentFM reserves the right to amend or withdraw the incentive at any time.
    • Any tenancy already agreed prior to a change will still receive the rent-free period stated in their signed terms.
  8. Marketing Disclosure:
    • Any use of “Up to 4 Weeks Rent Free” in marketing materials refers to these specific tenancy lengths and terms.
    • Tenants will be advised of the exact entitlement during the booking process.

£100 Refer a Friend

£100 Refer a Friend

Existing tenants can refer friends to StudentFM and receive a reward of £100. To qualify:

  • Tenants must provide proof of the referral by contacting each individual site team.
  • The £100 reward will be issued one month after the referred tenant checks in.
  • The referral will only be issued if the tenant is not in arrears.

Rebooking Offer – Primus Place, Edge Apartments & The Laceworks

There are only a couple of days left to secure your room for the 2026/27 academic year with our price guarantee. The offer ends on 31st January 2026.

Rebook now and lock in today’s price. Fully protected.

How the price guarantee works

If you rebook before the deadline:

  • You lock in today’s price for your room.
  • If prices drop later in the year, you will automatically pay the lowest price we offer.
  • If prices increase, your price stays exactly the same as the day you signed.
  • You secure your preferred room with no risk and no price uncertainty.
Already rebooked?

If you have already rebooked and signed, you are fully locked in.

How to rebook

If you would like to rebook or have any questions, speak to the team at reception – they are happy to help. We would love to have you stay with us for another year.

Offer ends 31st January 2026.

Available now

Exclusive Offers

Please see our terms and conditions for full details of our offers and promotions.

Refer a Friend Cashback
Offer

Refer a Friend – £50 Each

Refer a friend to StudentFM and you’ll both receive £50 cashback once the new booking is confirmed, the tenancy agreement is signed, and the tenancy has started.

  • No cap on the number of referrals.
  • Referral must be declared at the time of booking.
  • Tenancy must meet minimum length requirements.
£1,000 Tech Bundle Prize Draw
Offer

£1,000 Tech Bundle Prize Draw

All new bookings and rebookings for the 26/27 academic year are automatically entered into a prize draw to win a £1,000 tech bundle.

  • Includes iPad, AirPods Pro and more.
  • One prize across all StudentFM schemes.
  • Winner drawn on 1st December 2026.
Up to 4 Weeks Rent Free
Offer

Up to 4 Weeks Rent Free

Selected new tenants may be eligible for up to four weeks rent free, depending on tenancy length, property, and availability.

  • Available on selected buildings only.
  • Rent-free period applied at the end of the tenancy.
  • Minimum tenancy length applies.