Both the tenant and their guarantor must complete and sign the tenancy agreement online. Two forms of ID are required from each party to confirm the booking.

All our tenants will be required to provide a guarantor if they choose to pay in instalments rather than their full rent upfront. This is common practice for UK landlords and simply means that there is someone who agrees to pay the rent if the student is unable to do so.

A guarantor will be responsible for putting right any breaches of tenancy, including non-payment of rent if the tenant fails in their responsibilities.

The guarantor should be a parent, guardian, relative or family friend of the student. The guarantor should be in full-time employment, and/or in a stable financial position to cover relevant payments as required. We will not run a credit check as part of the process of assessing guarantors.

The guarantor will need to sign a Guarantor Agreement, which will be sent to them by email. The guarantor will need to provide two of the following documents as proof of ID*:

• Valid passport
• Valid driving license
• Utility bill dated within last 3 months

We work with guarantor service provider YourGuarantor. They can act as a UK Rent Guarantor for students attending UK Universities. Visit their website https://www.yourguarantor.com/ for more information.

Please report any damage or maintenance issues through the StudentFM App. Tenants may be liable for repair costs where the damage is caused by misuse of the room, as set out in your tenancy agreement.

You may cancel within 14 days of signing your contract and paying your deposit. Cancellation requests must be made in writing during this cooling-off period.

Once the tenancy has started, cancellations are not permitted unless one of the exceptions below applies.

If you wish to leave after the start date, you may find a replacement tenant. A £50 administration fee applies for processing the takeover. You are released from the tenancy only once the new tenant has signed and paid.

First-year undergraduates may cancel outside the 14-day period if they notify us within 7 days of receiving their A-Level results, where those results show they have not met the conditions of their course offer.

International students may cancel if their visa is rejected. Evidence of the visa rejection must be provided within 7 days.

Students may cancel within 7 days of receiving an official rejection from their institution.

Approved cancellations made within the 14-day cooling-off period receive a full deposit refund, less any applicable fees. No refund is issued once the tenancy has started unless one of the exceptions above applies.