Have a question about your booking, property, or tenancy? We’re here to help.
Whether you’re a current resident, a future student looking to secure your accommodation, or a parent needing reassurance, the StudentFM team is always happy to assist. Our friendly staff are available by phone, email, and through our online contact form to make sure you get the information you need — quickly and clearly.
For all general questions about our properties, bookings, payments, or services, please get in touch with our customer support team:
📞 0333 444 1122
📧 bookings@studentfm.co.uk
We aim to respond to all emails within 1 working day. If your query is urgent, please call us directly for a faster response.
Our team is available Monday to Friday, 9:00am – 5:30pm, excluding bank holidays. For emergency maintenance or urgent property issues outside of these hours, please refer to the emergency contact details provided in your welcome pack or on your property’s noticeboard.
Already living with us and need to speak to your site team?
Each of our locations has on-site or locally based staff to support residents with everything from maintenance issues to lockouts or wellbeing concerns. Please contact your individual site reception or building manager for:
Reporting repairs or maintenance issues
Accessing building amenities
Booking check-in/check-out slots
Pastoral or wellbeing support
If you’re unsure who to contact, just reach out to our main office and we’ll connect you.
Are you a journalist, influencer, or business looking to collaborate with StudentFM? We welcome opportunities to partner with educational institutions, local services, student organisations, and media outlets.
Please send partnership and media requests to:
📧 marketing@studentfm.co.uk
Want to see one of our rooms before booking? You can book a viewing online by selecting your chosen property and clicking “Book a Viewing” — or call our team and we’ll set it up for you.
In-person and virtual viewings are available, and we’re always happy to talk you through your options.
Your feedback helps us grow. If you’ve had a positive experience, we’d love to hear from you. If something hasn’t gone quite right, please give us the chance to fix it.
Visit our Complaints Procedure for more information on how to raise an issue and what to expect next.
No matter what you need, we’re just a message away. At StudentFM, we’re committed to making student living simple, secure, and stress-free.
Please see our terms and conditions for full details of our offers and promotions.
Refer a friend to StudentFM and you’ll both receive £50 cashback once the new booking is confirmed, the tenancy agreement is signed, and the tenancy has started.
All new bookings and rebookings for the 26/27 academic year are automatically entered into a prize draw to win a £1,000 tech bundle.
Selected new tenants may be eligible for up to four weeks rent free, depending on tenancy length, property, and availability.
